Privacy Policy

CallStream Pro (“CallStream,” “we,” “us”) is a service of TradeStream Marketing Corp. This policy explains what information we collect, how we use it, and the choices you have. We’ve written it in plain English and kept it short on purpose.

Information we collect

• Account information — your name, email address, business name, and billing details when you sign up.
• Waitlist information — if you join our waitlist, we store your email address so we can notify you about early access.
• Conversation content — the text messages and, where enabled, call transcripts that your AI agent exchanges with your customers, so we can deliver the service and show you what was said.
• Usage data — basic logs and analytics that help us keep the service secure, reliable, and improving.

How we use your information

• To provide, operate, and improve the CallStream service.
• To power your AI agent’s replies and to give you transcripts and summaries of each conversation.
• To process payments and manage your subscription.
• To communicate with you about your account, support requests, and product updates.
• To detect, prevent, and address fraud, abuse, and security issues.

Your customers’ data belongs to you

Conversations handled by your agent are stored under your account and are visible only to you and the teammates you invite. We do not sell your data or your customers’ data, and we do not use the content of your conversations to advertise to you or anyone else.

Service providers

We rely on trusted third-party providers to run the service — for example, cloud hosting and databases, telephony carriers that deliver calls and texts, AI model providers that generate replies, and a payment processor for billing. These providers process data only to perform services for us and are bound by confidentiality and data-protection obligations.

Data retention

We keep your information for as long as your account is active or as needed to provide the service. You can request deletion of your account and associated data at any time, subject to legal and accounting obligations.

Your choices and rights

You can access, correct, export, or delete your account information by contacting us. If you joined the waitlist and no longer wish to hear from us, you can ask us to remove your email at any time. Depending on where you live, you may have additional rights under applicable privacy laws.

Security

We use industry-standard safeguards — including encryption in transit, access controls, and per-account data isolation — to protect your information. No system is perfectly secure, but we work hard to keep your data safe.

Changes to this policy

We may update this policy from time to time. When we make material changes, we’ll update the date above and, where appropriate, notify you.

Contact

Questions about this policy or your data? Email us at privacy@callstreampro.com.